Location

This position is 100% in-office and reports to our facility on site in Syracuse, NY.

Job Summary

The Accounts Receivable Specialist will support our Accounting department by performing Rapid Response’s critical collections and accounts receivable functions. In this role, you will build relationships with our clients’ Accounts Payable teams by making calls, reviewing accounts, and discussing payments. By providing top-notch customer service and relationship building, the Accounts Receivable Specialist will ensure our accounts are in good standing.

Salary Range

$22.00 to $28.00 per hour, based on experience

Hours

Monday to Friday, 8:00am to 5:00pm

Responsibilities

• Reviewing open accounts for collection efforts
• Connect with designated customers daily who fall beyond the 30-day late mark for account monitoring
• Composing and mailing notices, disconnection letters, customer notifications letters, etc.
• Collaborate with management to identify issues attributing to account delinquency and propose solutions
• Maintaining accounts through payment plans or financing
• Provide timely follow-up on payment arrangements
• Support customers by discussing clients’ account/financial situations in order to come up with a mutually agreeable payment plan/settlement

Qualifications

Basic Qualifications

• High school diploma or GED equivalent
• Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint)
• Successfully clear drug screen and background check to meet industry and security licensing requirements

Preferred Qualifications

• Minimum of two (2) years of experience in an administrative, professional or customer service role
• Associate’s degree

What awaits you at Rapid Response

• Annual salary increases and performance bonuses
• Medical, Dental, Vision, and 401k
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

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