Career Opportunities with Rapid Response Monitoring

A great place to work.

 
 

 

 
 

Technical Sales Engineer

Department: Sales & Marketing
Location: Corona, CA

Under the general supervision of the Director of Sales, the Sales Engineer is responsible for selling Company product lines & services, develop new business and maintain assigned customers/dealers. The Sales Engineer is also responsible for training existing and new dealers on Dealer Interface Portals including, but not limited to, mobile and web applications. Responsible for additional duties as assigned to meet other departmental and Company objectives. Sells and promotes products and services of the Company within a specific/assigned parameter. Promotes and develops strong Company/Customer relationships and goodwill. Collaborates with the Director of Sales to resolve customer issues and develop and promote Rapidís positive image/status in the Security industry as well as with current/potential customers.

Essential Duties and Responsibilities 

  • Contacts various customer/dealer and/or industrial companies to sell Company products and services. Performs regular or as-required follow-up to promote sound relations.
  • Receives and reviews requests for information and proposals or quotes.
  • Assists in the negotiation of contract agreement between the Company and customers/dealers.
  • Follows the lead assessment process, taking the following steps: 
    • Obtains preliminary information regarding customer/ dealer profile data such as the number of current accounts, new installs per month, number of years in business, monitoring services, and products currently used or sold, size of the business and etc.
    • Prepares back-up material and information for sales proposals and submit to the Director of Sales for approval.
    • Maintains continuous customer/dealer follow-up on all proposals and forwards all necessary supplement information as required.
    • Prepares and maintains customer/dealer lists of all sales calls and contacts, and provides the Companyís internal Sales & Marketing staff with timely reports related to all sales and promotional/development activities (i.e. at weekly department meetings)
  • Apprises Director of Sales of short and long range sales planning consistent with Company goals and objectives.
  • Places/makes telephone calls to customers/Dealers to give follow-up information, make appointments, and aid in qualifying sales leads.
  • Reviews call/contact reports and marketing leads to qualify prospective customers/dealers interested in Company products and services.
  • Answer and fill all requests for brochures, information, and/or special Company support information or media.
  • Organizes and participates in customer/dealer and industry symposiums, trainings, facility tours, conventions, association meetings, exhibitions, trade shows and etc. as required or as may benefit the Companyís relations and business development.
  • Develops, prepares and travels to customer sites to conduct demonstrations and presentations to existing customers/dealers and prospective customers/dealers.
  • Acts as a liaison between Companyís Technical, Programming, and Operations departments regarding customer/dealer issues and needs.
  • Advises the Operations and Technical and Programming departments of customer/dealer complaints and concerns seeing that appropriate actions are taken to reach a satisfactory resolution. Reports to the customer/dealer the actions taken to correct issues and complaints.
  • Submits recommendations to the Director of Sales regarding needs for sales guides, brochures, technical data, service description sheets and etc.
  • Visits customers/dealers required to discuss timely issues, future business, follow-ups, and as required or beneficial to maintain good relations.
  • Prepares written business reports as required for submission to the Director of Sales. Maintains a portfolio of all business, sales, and business development activities.
  • Engages in continuous self-development through formal or other educational activities, including but not limited to seminars, workshops, certification sessions, licensing, or independent study to improve personal knowledge of the security industry, its regulations and applications, etc.
  • Performs other related duties to the Sales & Marketing Departmentís function as assigned by the Director of Sales that shall be beneficial to the Company, customers/dealers, and the promotion and development of new business.
  • Required to maintain and up-to-date and accurate inventory of marketing and demonstration products of/for all Rapid Response marketing and sales materials as may be required for distribution to current and potential customers/dealers.
  • Responsible for maintaining business expense records and weekly submission of company reimbursable expenses in compliance with Rapid Response Monitoring expense/accounting policies.
  • Travel to and assist with Dealers transferring accounts into the Central Station to ensure a smooth transfer with the highest level of customer service.

KNOWLEDGE, SKILLS, & REQUIREMENTS 

  • Strong technical background to translate client challenges back to our products.
  • Proficient knowledge of Stages software, and All Rapid Response Dealer Interface portals.
  • In depth knowledge of Microsoft computer systems, software, with the ability to adequately operate a computer/word processing equipment and all other general office equipment.
  • Must be able to masterfully communicate complex ideas and concepts in English.
  • Marketing or Communications background/education a plus.
  • Filing experience and the understanding/ability to maintain practices of top-level confidentiality a must.

 QUALIFICATION STANDARDS 

  • Bachelorís Degree, preferably in a relevant Engineering or Technical field of study
  • Three to five years of sales experience preferably in Technology Sales or Customer Service
  • Certification Required
    • Must be eligible for/acquire SIA Certification
    • Must be eligible for/acquire Department of Defense Clearance of SECRET.
    • Must be eligible for/acquire NYC Fire Certification.
    • Must be eligible for/acquire Commonwealth of Virginia Certification.
    • Ability/eligibility to be certified in all 50 states.

 For more information visit our website: www.rrms.com/careers.

Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.

For technical support or questions regarding the Recruiting process, please contact us by sending an e-mail to jobs@rrms.com.

 

 
 

 

 
 

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