Career Opportunities with Rapid Response Monitoring

A great place to work.

 
 

 

 
 

Overnight Customer Service Representative

Department: Customer Service - CA
Location: Corona, CA

Overview:

Rapid Response Monitoring is a national leader in electronic security monitoring and an Essential Business, designated by the Department of Homeland Security, dedicated to protecting life and property. Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

We provide you with extensive 4-week paid training in a structured, team-oriented environment to equip you with the necessary skills to handle emergency alarms, procedures, and protocols to protect life and property. Working on our team will be a rewarding position where you can make an impact on communities across the country every day.

Hours:

We have multiple overnight positions starting at 11:00 pm - 7:00 am

Responsibilities:

  • We provide the training and knowledge to effectively handle security alarm emergencies for residential and commercial businesses
  • Process inbound/outbound calls from customers and authority agencies
  • Provide thorough customer service and support to our customers
  • Follow protocols and procedures to maintain accurate quality assurance
  • Maintain full knowledge of new policies and training materials
  • Successfully complete all required training classes

Qualifications:

  • Associate degree from accredited College or equivalent Military experience
  • Customer service experience preferred
  • Proficient written and verbal communication skills
  • Detailed-oriented, precise, and empathetic with a sense of urgency
  • Ability to be licensed in all required areas

Perks and Bonuses:

  • Annual salary increases and performance bonuses
  • Medical, Dental, Vision, and 401k
  • Bilingual in Spanish - $1.00 p/h
  • Fun Company events and giveaways
  • Free gym membership
  • Pizza Friday!

About us:

Rapid Response Monitoring is the leading provider of electronic security monitoring. Founded in 1992, we have been growing at a steady pace and occupy a state-of-the-art facility located in downtown Syracuse, New York. We opened our second location in Corona, California in 2015. Our company’s mission is to protect life and property and our people are the key to our company’s success. Rapid’s employees provide the very best service and protection available. Learn more at www.rrms.com/careers. #zr

 

Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

 

Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.

 

For technical support or questions regarding the Recruiting process, please contact us by sending an e-mail to jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify

 

 
 

 

 
 

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